[IDXX – IDEXX Labs] Priced to Win

People love their pets.  That’s obvious not merely in our impulse to anthropomorphize them but to increasingly care for them the same way we do human members of our families.  American pet owners used to really only took their pets to clinics to treat obvious physical symptoms, but they’ve increasingly been hitting up the vet […]

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[MSFT – Microsoft] Death Star, Reformed

There’s a good reason why Microsoft was dubbed the Death Star by many fearful detractors during the on-premise era: its OS/application stack, with 90%+ desktop share, was an impermeable force that whipped the surrounding computing galaxy into submission.  Given Window’s ubiquity, value added resellers and systems integrators optimized their resources and relationships by supporting Windows […]

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[SERV – ServiceMaster; ROL – Rollins] Scale Economies and Hard Realities: Part 2

Countless termites die every day from natural causes, and that makes them the lucky ones.  Many are poisoned by liquid pesticide sprayed along entry routes into homes.  Still others are duped into ingesting toxic morsules that they share with nest mates, unwittingly wiping out whole colonies, slowly, over months.  More creatively (and less commonly), they […]

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[TRUP – Trupanion] A SaaSy Underwriter

Looking at TRUP is like staring at one of those ambiguous images that could be both a rabbit and a duck, both a saxophonist and a woman’s face: we know that this is an insurance company, but we’re compelled to analyze it as a data-driven subscription service. Of course, all responsible insurers are data-driven and […]

[FSV – FirstService; CWD LN – Countrywide plc] Scale Economies and Hard Realities: Part 1

Today’s post is part of a broader discussion about scale advantages: when they apply and to what degree.  I’m addressing this topic in the context of rolled-up entities because, in my experience, it is here that scale advantages seem far too liberally promoted, even if they do sometimes apply with awesome effect.  This write-up was […]

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Blurbs [Online travel, B2B2C implementation]

Executive Roundtable: Street Talk (11/9/17), Phocuswright Conference Rachael Rothman, Sr. Analyst, Gaming, Lodging, and Leisure at Susquehanna Financial Group (on hotel demand) “I think we know from the industry-wide data that there is a definite shift to book direct…I would also just highlight that going back 30 years from hotel school, we always thought of […]

[CSGP – CoStar Group; REIS – Reis Inc.] Tale of Two Data Providers

Before CoStar came onto the scene in 1987, getting clean and current data on rental rates, vacancies, absorption, and precedent comps needed to transact in commercial real estate was a vexing, ad hoc process.  In the early/mid-90s, juniors staffed across various financial institutions devoted significant chunks of their workweeks collecting and scrubbing this information.  Or […]

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[TripAdvisor, Trivago, OTAs] Thoughts on the Carnage

Trivago’s “relevance assessment dimension”, implemented in late 2016, is an algorithmic adjustment that compels hotel advertisers to improve their landing sites and booking engines if they want to rank higher in trivago’s search results.  The idea is that while the user experience starts with a room search on trivago, it extends to when she clicks off […]